• FTX Japan plans to resume customer withdrawals in mid-February 2021.
• The exchange is working with Liquid, a Japanese platform acquired by FTX, to facilitate the refund process to users.
• FTX Japan is building a new system different from the one used by its parent company to enable customers to access their funds on the platform.
FTX Japan, the Japanese division of the bankrupt crypto exchange, has announced that it plans to resume customer withdrawals in mid-February 2021. This follows the suspension of the service last month due to the bankruptcy filing of its parent company.
In order to facilitate the refund process to users, FTX Japan is collaborating with Liquid, a Japanese platform acquired by FTX this year to aid its Asian expansion. The exchange has pledged to build a new system different from the one used by its parent company to enable customers to access their funds on the platform.
The exchange has also assured customers that their assets will remain safe during the withdrawal process. To ensure customer safety, FTX Japan has implemented a comprehensive security system that includes two-factor authentication, cold storage, and anti-money laundering measures.
FTX Japan has also stated that it will be introducing a new user interface to make it easier for customers to access their funds. The new platform will feature a more intuitive design and improved user experience.
The exchange has also promised to provide customer service through its website and email to address any issues related to the withdrawal process. In addition, FTX Japan is committed to providing timely updates on the progress of its customer refund process.
For now, customers must wait until mid-February 2021 before they can withdraw their assets from FTX Japan. In the meantime, the exchange is working hard to ensure that the customer refund process goes smoothly and that customers‘ funds remain secure.